All new appointments areallocated as 45 minutes 40 minutes via video and 5 minutes allocated to send any scripts, or test requests. We also send you a detailed plan via email as well as correspondence with your GP.

Initial appointments are $250

Follow up appointments are allocated 30 minutes with 25 minutes video time and 5 minutes for tests/scripts etc.

The cost for these are $170

Short consultations are 15 minutes which 10 minutes video and 5 minutes for test/scripts

These are $90

All appointments require a 50% deposit and the balance is paid at the completion of your appointment.

All bookings are taken via our secure payment gateway using a credit/debit card, paypal or google pay.

We require a 50% deposit and the time of booking. The remainder of your fee will be processed following your consultation. 

You can cancel or change your appointment but require a minimum of  24 hours notice (please note that if you cancel/ change your appointment within 24 hours or don't attend you will forfeit your booking fee)

If you are entitled to a medicare rebate, this will be automatically processed and deposited into your account. 

There is a small card surchage applied by the payment gateway company.

Our doctors are GPs who are fully qualified Fellow of the Royal Australian College of General Practitioners. They have had many years of regular GP practice experience. 

However, they also have a passion and focus for treating the root cause of chronic health conditions and have done extra training in this area. 

A Metabolic health doctor does not replace your GP and will only focus on your metabolic health care conditions in these consultations. 

You do not need a referral.

We believe whole heartedly in collaborative care and having your regular GP as the co-ordinator of your care, so please list your GP’s details wherever possible.

Unfortunately the govt does NOT give a medicare rebate for these telehealth consultations.

This is a Govt Medicare policy and is out of our control.

The Govt does not give a medicare rebate for these consults so there is no bulk billing. 

Private Health Insurance does not cover consultations with a doctor outside of the hospital/inpatient setting  

If you have Private Health Insurance extras cover, you can get a rebate for your visit with allied health professionals such as psychologists and dietitians. The rebate rates vary depending on your insurance company.

Because you have made a deposit, we need to manually change your booking.

Please email our team at clinic@rlmtelehealth.com with your requested date change and we will make any changes to your bookings.  

We are able to process any Medicare item numbers on your behalf and your rebates are placed directly into your bank account.

You will be sent a reminder 48 hours before your appointment via email and SMS.

You can cancel your appointment at no charge up to 24 hours beforehand.

Late-notice cancellation or failure to attend may result in the applicable cancellation fee being debited from your payment method as follows:

Failure to inform us of a cancellation within 24 hrs of your appointment will result in a penalty of 50% of the original appointment fee.

A ‘no- show’ to the appointment will result in a penalty of 100% of the original appointment fee

No, unfortunately. Even though all our consultations are online our Medical Indemnity Insurance only permits us to consult people living in Australia.

We can’t consult with anyone who is outside Australia, even if you are away on holiday or living temporarily overseas.