All new appointments are allocated as 45 minutes 40 minutes via video and 5 minutes allocated to send any scripts, or test requests. We also send you a detailed plan via email as well as correspondence with your GP.

Initial appointments are $250 with the rebate being $151.20

Follow up appointments are allocated 30 minutes with 25 minutes video time and 5 minutes for tests/scripts etc.

The cost for these are $170 with the rebate being $81.70

Short consultations are 15 minutes which 10 minutes video and 5 minutes for test/scripts

These are $90 with the rebate being $42.85

All appointments require a 50% deposit and the balance is paid at the completion of your appointment .

All bookings are taken via our secure payment gateway using a credit/debit card, paypal or google pay.

We require a 50% deposit and the time of booking. The remainder of your fee will be processed following your consultation. 

You can cancel or change your appointment but require a minimum of  24 hours notice (please note that if you cancel/ change your appointment within 24 hours or don't attend you will forfeit your booking fee)

If you are entitled to a Medicare rebate, this will be automatically processed and deposited into your account. 

There is a small card surcharge applied by the payment gateway company.

Our mental health doctors are GPs who are fully qualified Fellow of the Royal Australian College of General Practitioners and have done extra training so they are endorsed by The General Practice Mental Health Standards Collaboration (GPMHSC)

This means their patients have access to higher Medicare rebates and access to Medicare rebates for Telehealth to provide focused psychological strategies

A Mental Health GP does not replace your GP and will only focus on your mental health care conditions in these consultations. 

Yes, you do need a Mental Health Care Plan ( also called a mental health treatment plan) from your GP to access medicare rebates for your counselling sessions.

You will get access to 10 sessions that attract a medicare rebate. Please the rebate does not cover the entire cost of the consultation

Our service is fully private, meaning there is no bulk billing. 

You may be entitled to a medicare rebate and this will be automatically processed into your bank account following your appointment.

Private Health Insurance does not cover consultations with a doctor outside of the hospital/inpatient setting  

If you have Private Health Insurance extras cover, you can get a rebate for your visit with allied health professionals such as psychologists and dietitians. The rebate rates vary depending on your insurance company.

Because you have made a deposit, we need to manually change your booking.

Please email our team at clinic@rlmtelehealth.com with your requested date change and we will make any changes to your bookings.  

We are able to process any Medicare item numbers on your behalf and your rebates are placed directly into your bank account.

You will be sent a reminder 48 hours before your appointment via email and SMS.

You can cancel your appointment at no charge up to 24 hours beforehand.

Late-notice cancellation or failure to attend may result in the applicable cancellation fee being debited from your payment method as follows:

Failure to inform us of a cancellation within 24 hrs of your appointment will result in a penalty of 50% of the original appointment fee.

A ‘no- show’ to the appointment will result in a penalty of 100% of the original appointment fee

No, unfortunately. Even though all our consultations are online our Medical Indemnity Insurance only permits us to consult people living in Australia.

We can’t consult with anyone who is outside Australia, even if you are away on holiday or living temporarily overseas.